Job Description

Overview:

Join Our Team at Mercy Medical Center Now Hiring a Practice Manager OR Director of Operations for the Institute for Digestive Health & Liver Disease!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (20232025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities:

The Institute for Digestive Health and Liver Disease is recruiting for either a Director of Operations I OR Practice Manager, with the specific role determined by the candidates experience and prior responsibilities . Candidates will be evaluated based on their qualifications relative to the duties detailed below.

To view the Director of Operations posting please go to Job ID #12346 or follow this link: Director of Operations or Practice Manager in Baltimore, Maryland | Mercy Medical Center

• Daily Rounding of Practice: Report to area Director and Medical Director
• Monitoring of appointment/procedure schedules, financials, etc.
• Responsible for monitoring charges for the practice and all associated work-queues
• Oversees all locations, providers, and staff
• Communicating with providers on any practice updates/changes
• Organizing and leading staff meetings
• Creating staff schedule arranging staff coverages and signing off on timecards
• APP & Staff onboarding Posting of positions, recruitment, EPIC training
• Assists area Director with Physician onboarding
• Assists area Director with preparation of budgets, monthly review of P&L statement with providers and EPIC dashboard
• All other duties as assigned

Qualifications:

• Education and Work Experience:
• Must possess a high school diploma or GED
• Must possess a degree in: Bachelor of Science Degree in Healthcare Administration or related field 10 years of progressively increasing management experience can replace the education requirement.
• Masters in Healthcare Administration, preferred.
• Must possess 3-5 years of progressively increasing management responsibility in physician practice administration, healthcare administration or a related field.

• Knowledge, Skills and Abilities:
  • • Microsoft Word, Power Point, and Excel
    • Microsoft Outlook
    • Meditech (if applicable to position)
    • Epic (if applicable to position)
    • NetLearning
    • Electronic Performance Appraisal System

• Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

• Other Requirements:
  • Physician and staff relationship building.
  • Excellent computer skills including experience in using excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications.
  • Development and interpretation of complex financial documents including profit & loss statement, budgets and other related reports.
  • Human Resources Management
  • Business planning and development.
  • Strong interpersonal skills.
  • Ability to be detail-oriented and still remained focus on larger goals/targets.
• Must possess skills in:

Min:
USD $29.45/Hr.

Max:
USD $48.59/Hr.

Benefits:

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and catch up provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercys Rewards & Recognition Program rewarding employees for going above and beyond in living Mercys Mission and Values

EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Job Tags

Temporary work, Work experience placement, Immediate start, Flexible hours,

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