Job Description

JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in New York, Florida, California, and New Jersey with additional locations in the works.

Overview

We are seeking a dynamic and results-driven Practice Manager to lead and oversee the daily operations of our aesthetic practice in Miami (Sunset Harbor) . This role is pivotal in driving sales, ensuring an exceptional client experience, managing team performance, and spearheading marketing efforts. The ideal candidate will be a proactive leader with strong organizational skills, a passion for aesthetics, and the ability to inspire their team to meet and exceed goals.

JECTs Core Values

Specialized: JECT sets the industry standard for medical aesthetics. Our providers are board-certified medical professionals who specialize in aesthetics, with extensive professional experience. All providers complete JECT Academy, an innovative aesthetics training program that encompasses all relevant aspects of the field.

Personalized: JECT provides a personalized experience and unparalleled results through full-face consultations and individualized treatment plans aligned with client goals.

Welcoming: We pride ourselves on approachability and a warm, inviting environment where clients feel they are in capable hands.

Collaborative: We value a collaborative culture that supports growth, safety, and the best results for our clients.

Key Responsibilities

Store Operations

• Oversee day-to-day store operations, ensuring smooth workflows, high efficiency, and exceptional client experiences.
• Maintain accurate and up-to-date systems, records, and standard operating procedures (SOPs).
• Manage inventory levels for consumables, products, marketing materials, and supplies to ensure availability and accuracy.
• Optimize scheduling to ensure proper staffing levels for peak efficiency and client satisfaction.
• Ensure adherence to JECTs brand standards.

Team Management

• Oversee Aesthetic Practice Care Coordinators, Medical Assistants, and Aestheticians.
• Collaborate with VP of Talent to ensure optimal scheduling that meets client needs.
• Manage and develop the team through daily check-ins, feedback, and performance reviews, fostering accountability for individual and team goals.
• Set monthly, quarterly, and annual KPIs/goals for the store and track performance against them.
• Identify, recruit, hire, and train talented team members, fostering growth opportunities within JECT.
• Build and maintain a high-morale, high-performing team culture aligned with JECTs values.
• Drive sales growth and operational efficiency; monitor and analyze reports to identify trends and areas for improvement.
• Implement leadership-identified strategies to achieve monthly, quarterly, and annual goals.
• Identify cost-saving opportunities and innovative ways to generate additional revenue.
• Ensure the team is confident in upselling services, treatments, and retail products to maximize revenue.

Customer Experience

• Ensure every client receives a personalized and exceptional experience.
• Handle in-store client feedback and resolve issues professionally and client-focused.
• Continuously evaluate the client experience and recommend improvements to management.
• Maintain strict confidentiality of sensitive client and business information.

Marketing & Business Growth

• Collaborate with the marketing team to develop and execute local marketing initiatives that drive foot traffic, new client acquisition, and client retention.
• Leverage social media, email marketing, and community engagement to promote JECTs services.

Qualifications / Skills

• 35+ years of retail or store management experience (experience in aesthetics, spa, or wellness industries preferred).
• Proven track record of meeting and exceeding sales goals and KPIs.
• Strong leadership, team building, and communication skills.
• Experience executing marketing initiatives.
• Excellent organizational and time-management skills, with the ability to prioritize and multitask.
• Proficient in inventory management, scheduling, and operational efficiency.
• Ability to work a flexible schedule including days, nights, and weekends based on business needs.
• Competitive compensation; 401(k) with company match; generous employee discounts on services and products.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service, Sales, and Management

Industries

• Wellness and Fitness Services

Job Tags

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