Job Description

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.

Summary

Reporting to the Director of Operations, the General Manager provides operational leadership for one or more customer account distribution centers across the company.

We entrust our customer relationship to the General Manager to deliver service excellence, ensuring operational efficiency and achievement of customer contractual KPIs through; the establishment of strong customer relationships, achievement of P&L targets, focusing on team member engagement, development of their leadership team’s capabilities, and driving continuous improvement initiatives.

Key Responsibilities:

Safety & Compliance

• Ensure a safe workplace by implementing and upholding safety programs that comply with Federal, State, and Local regulations.
• Enforce SOPs and best practices that support a safe working environment.
• Monitor and address injury levels and equipment/product damage to prevent workplace incidents.

Customer & Operational Leadership

• Serve as the primary customer liaison, maintaining strong relationships through daily contact, weekly reviews, and monthly KPI/financial reporting.
• Proactively identify and resolve operational challenges, including inventory management, transportation issues, labor fluctuations, and system disruptions.
• Collaborate with cross-functional teams (IT, Finance, Engineering, HR, and CI teams) to drive efficiencies and service improvements.

Financial & P&L Management

• Ensure operations are aligned with budgetary goals, making data-driven decisions to optimize resources and control costs.
• Review forecasts, inventory reports, and sales orders to plan for warehouse fluctuations and volume demands.
• Lead financial performance reviews with customers on a monthly/quarterly basis, addressing key financial metrics and cost-saving strategies.

Talent Development & Engagement

• Hire, develop, and retain high-performing teams, ensuring leaders are well-trained and equipped to meet customer contract requirements.
• Promote a positive work culture through employee engagement programs, regular meetings, and continuous feedback.
• Drive succession planning by identifying and developing future leaders within the organization.

Process Improvement & Compliance

• Maintain current and effective SOPs that uphold service quality and efficiency.
• Ensure compliance with food safety regulations and warehouse best practices.
• Champion continuous improvement initiatives to optimize processes and drive year-over-year improvements.

Qualifications:

• Bachelor’s degree in Business Management, Logistics, or related field preferred.
• 10+ years of distribution experience (3PL), with CPG or retail fulfillment/E-commerce
• 5+ years of senior leadership experience
• Deep knowledge of warehouse management systems (WMS) and strong technical expertise.
• Proven experience managing customer relationships, budgets, and operational KPIs.
• Strong understanding of financial performance metrics and the ability to manage P&L responsibilities.
• Excellent leadership, communication, and strategic problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analytics tools.

Why Join Us?

• Work in a safety-first culture with strong leadership support.
• Be part of a growing organization with career advancement opportunities.
• Competitive compensation package, including comprehensive Medical, Dental, and Vision coverage.
• 401(k) plan with company match.
• Wellness programs, company-sponsored events, and community volunteer opportunities.
• Work in a fast-paced, dynamic environment where your contributions make an impact.

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